Work
Choose where the agent takes part and which decisions stay with the team.
Bring agents into your work with clear responsibilities.
ContactLab helps organizations prepare, run and review work with AI agents. Business, user teams, Security, Compliance and Platform teams take part in adoption.
Adoption involves work, people and rules
Choosing the agent is one part of the decision. The organization also needs to prepare its people, organize its sources and define how to assess results.
Systems
Identify the tools and integrations needed for each workflow.
Data
Define sources, quality, access and information handling.
Outcomes
Compare time, quality and cost with the starting point.
People
Prepare the people who run tasks, review them and decide on expansion.
Governance
Agree rules, responsibilities and criteria for stopping or expanding use.
These decisions help organize adoption. Changes in maturity and business outcomes need assessment in the company’s context.
How we approach assessment
Start with a workflow
Define clear criteria and use results to review rules and plan expansion.
Show what was observed
Link each conclusion to the inputs, outputs and records of the run presented.
Separate the stages
Capabilities describes implementation, design and pilot validation with their respective limits.
See a run and its records
In the 30-minute meeting, we present a live or previously prepared run in ContactLab’s environment. You see the inputs, output and available records from that same run. Then we discuss your workflow and what the pilot needs to assess.